Frequently asked questions
Questions About Light Errand Help in Boca Raton
Clear answers about what Boca Raton Help does, what stays outside the scope, and how to request help.
One tap. No form. Bess replies herself.
Do you provide medical care?+
No. Boca Raton Help is not a medical care agency and does not provide nursing, home health care, medication administration, wound care, bathing, dressing, toileting, lifting people, or medical advice.
Can you pick up prescriptions?+
Yes, when the pharmacy and client have authorized pickup. Please do not include medication names, diagnoses, date of birth, insurance information, or private medical details by text or through the website.
Can you help after surgery?+
Only with light, non-medical errands such as groceries, pharmacy pickup after authorization, returns, and simple shopping. Post-surgical care and mobility support are outside the scope.
Do you walk dogs?+
No long walks. Boca Raton Help can do quick potty breaks for small dogs when agreed, but does not provide big-dog walking or high-energy exercise.
Do you take large dogs?+
No. Pet visits are limited to cats, senior pets, and small dogs with safe temperaments. Aggressive pets are declined.
Do you do stairs?+
Only if stairs are discussed in advance and physically safe. Boca Raton Help may decline stair-heavy visits for safety.
Can adult children book for a parent?+
Yes. Adult children often request help for a parent, especially from out of town. The parent should understand and be comfortable with the visit.
Can you send photo updates?+
Yes. Photo updates are available for pet drop-ins, snowbird home checks, and many errands when appropriate and respectful of privacy.
Can you do recurring visits?+
Yes, recurring visits may be available after an initial conversation and, for pets or home checks, a meet-and-greet.
What stores do you shop at?+
Common examples include Publix, Whole Foods, Trader Joe's, Fresh Market, Target, CVS, and Walgreens. These are examples only, not partnerships or endorsements.
Can you handle returns?+
Yes, for straightforward returns when you provide the receipt, return code, order details, or store instructions needed.
Do you accept cash?+
Payment options should be confirmed before booking. Cash may not be the best fit for all visits, especially recurring or out-of-town family bookings.
Are you available nights?+
No. Boca Raton Help is daytime only.
What areas do you serve?+
Primary areas include Boca Raton, East Boca, West Boca, Delray Beach, Deerfield Beach, Highland Beach, and Boynton Beach when schedule and distance fit.
What is your minimum booking?+
Light errands generally have a 1-hour minimum. Companion visits work best with a 2-hour minimum. Final scope and pricing are confirmed before booking.
Do you offer transportation?+
Transportation or appointment escort is only available if agreed in advance, daytime, local, and physically safe. This is not medical transportation.
Can you wait for repair or delivery people?+
Sometimes, if the timing is clear and safe. Open-ended waits or long windows require custom pricing.
Can you check a snowbird home?+
Yes, for simple check-ins such as mail/package look, visible leak or AC concerns, plant watering if agreed, fridge check before return, and photo updates.
How do we get started?+
Call or text Bess with the general situation, area, timing, and the kind of help needed. Please avoid private medical information. Boca Raton Help will confirm scope, timing, pricing, and next steps.
What happens after I call or text?+
Bess will reply to confirm whether the request is a good fit. If it is, final price, timing, access details, and boundaries are confirmed before the visit.
Is this like Instacart?+
No. Boca Raton Help is not batch delivery. It is local, personal, scheduled help for light errands and check-ins.
Are you licensed, bonded, insured, or background checked?+
Those claims are not listed until the owner provides proof. The site uses placeholders and plain trust language rather than inventing credentials.
Bess Case, a Boca mom helping your mom.
Want to know if Bess is a fit?
Call or text once. Bess will ask a few simple questions, confirm whether the request fits her scope, and give you a clear next step.